1. Barcode does not find a product
- Find the product by SKU/name.
- Open Alternative Barcodes.
- Check whether the code belongs to another product.
- Run a test scan after adding/reassigning it.
2. Order does not appear
Clear filters, then check channel, status and date. Verify the connected store and source-channel order state if it is still missing.
3. Order is blocked by stock
Open Stock Bottleneck, identify the blocking product, then verify its quantity and physical location in the Stock & Rack Inventory Ledger.
4. Stock quantity looks wrong
Editing product information does not change stock. Review the Stock Movement Ledger, receiving/putaway/rack movement and any active order operation affecting the quantity.
5. Shipping barcode or printing
Verify the scanned/pasted shipping barcode resolves to the intended order. Check Printing History before reprinting, and do not issue a new label for a cancelled order.
6. Voice assistant is not listening
Confirm the assistant shows LISTENING and browser microphone permission is enabled. Wait for spoken output to finish before issuing the next command.
7. Old UI after deployment
Refresh normally first, then perform a hard refresh if an old static asset is cached. For support, record the route, visible error text and relevant order/barcode identifier without sharing API secrets.